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tapestry resorts - a hospitality management company
Welcome to The Tapestry Resorts Solutions Page. We believe that we have a solution to any challenge you are experiencing.
Please take the time to review the solutions that you find interesting and when you click on any one of them you will find more details.
We have listed all of these solutions for your convenience and if you find any of them interesting or would like to know more please
contact us via our Contact Form.


Experienced, talented, successful leadership team with strong results in:  click for more information

•  Association management consulting

• Time share resort management consulting

• Hotel and resort consulting

• Reservations and club service consulting

• Food and Beverage consulting

• Performance management consulting

• International environments

• Financial analysis and consulting

• Rental sales and marketing consulting

 

 

 

 

 

 

 

 

 

 

 
On Site Management Support click for more information

• Recommend systems, processes, and tools to support the GM and team

• Provide recruiting and on boarding support when changes are necessary

• Develop and implement SOP’s

• Provide on site and remote training solutions

• Implement performance management systems

• Provide advice for developing effective operating budgets

Service performance measurement and feedback systems to support service excellence click for more information

• Support the development of service standards specific to the location

• Provide custom designed guest feedback systems

• Support the achievement of service results for II/RCI accreditation

• Recommend external objective service performance measurements

• Develop customized reporting systems for service performance
Financial services (maintenance fee billing and collections, credit card processing etc. click for more information

• Handle all maintenance fee billings per client specifications

• Provide on line payment of maintenance fees

• Handle all maintenance fee related customer inquires

• Handle collections in line with the clients financial goals

• Provide merchant accounts and credit card processing
Long range financial planning, budgeting and reporting click for more information

• Provide financial planning, recommendations and support in line with the clients goals

• Develop annual budgets to be approved by the client

• Provide periodic financial reporting in line with the clients requirements.
Reservations services click for more information

• Provide access to the Tapestry Resorts proprietary time share reservations system

• Provide trained customer service staff to meet customer demand for reservations and related inquiries

• Provide the client with customer service call metrics and provide weekly and monthly reports

• Guarantee performance results

• Provide one stop capability including booking air travel at time of reservation
Club management programs click for more information

• Develop and enhance owner use programs and services with the client

• Introduce revenue generation possibilities to support the owner programs and services

• Up sell programs and services as part of the reservations process

Rental program (including resort specific consumer website development and management) click for more information

• Design and implement and manage a client resort specific web site with booking engine

• Create client resort visibility with key on line distribution systems

• Work with key wholesalers and travel agents as appropriate

• Develop resort specific promotions to increase visibility and bookings

• Enroll owners in the rental program
Owner communication and engagement (owner data base maintenance, online payment processes, newsletters, etc) click for more information

• Enter all owners into the Tapestry Resorts data base

• Provide on line maintenance fee payment capability

• Provide periodic newsletters to support the clients communication goals

• Provide periodic email blasts notifying owners of important information or special opportunities
Club to Club exchange program click for more information

• Offer membership in the Tapestry Resorts Club to Club exchange club with no fees until an exchange is made

• Communicate new exchange opportunities
Full service, (members only ) Travel Club click for more information

• Low fee membership to the exclusive members only Travel Escapes Club

• Members only discounts on (Cruises, rental cars, vacation packages, resorts at special process, crewed yacht vacations and much more)

• Book on line

• Access to experienced travel planners if needed

• Regular special update email blasts

• Monthly newsletter.
Financial recovery solutions click for more information

• On site Concierge/Sales presence to support the sale of challenged units.

• Access to financing to support upgrade programs

• Financial analysis and recommendations as appropriate
Association Board Meeting coordination and management click for more information

• Full Board meeting management

• Annual meeting communication and coordination

• Board meeting planning

• Board meeting reporting
Bulk Purchasing click for more information

• Negotiated purchasing using volume discounts

• Purchasing planning to support maintenance and refurbishment program

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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Tapestry resorts management Tapestry resort management

Tapestry Resorts is a professional resort management company that works with Homeowner Associations to manage and run all facets of the properties business. This includes timeshare rental programs, timeshare resort management, vacation ownership management, club reservation services, shared ownership management solutions, timeshare exchange opportunities, collection and management of monthly dues and fees, HOA management and staffing and management of personnel and outside vendors. Tapestry Resorts is one of the world’s most successful Timeshare Resort Management Companies.