Meet Lauren Teranishi, General Manager for Kona Reef Resort
May 10, 2012: For the past 2 years Lauren Teranishi has served as general manager for the timeshare operation of the Kona Reef Resort Resort in Kona, Hawaii. more
. . .
LaTour Hotels and Resorts Names Guy Hall Vice President of Resort Operations and Business Development of Asia. December 22, 2011 - LaTour Hotels and Resorts, which offers personalized luxury hospitality management services for four- and five-star properties worldwide, has announced Guy Hall as vice president of operations and business development of Asia. more
. . .
LaTour Hotels and Resorts Names Guy Hall Vice President of Resort Operations and Business Development of Asia. December 21, 2011 - LaTour Hotels and Resorts, which offers personalized luxury hospitality management services for four- and five-star properties worldwide, has announced Guy Hall as vice president of operations and business development of Asia. more
. . .
Tapestry Resorts Announces Claudia Ortiz-Rascher As General Manager of Eloquence Residences
San Diego, December 6, 2011 - A full-service hospitality management solutions company and division of ResortCom International, has announced Claudia Ortiz-Rauscher as the general manager of Eloquence Residences in North Miami. more
. . .
TAPESTRY RESORTS NAMED MANAGEMENT COMPANY FOR
NORTH MIAMI’S ELOQUENCE RESIDENCES
San Diego, October 3, 2011
Tapestry Resorts, a full-service hospitality management solutions company and division of ResortCom International, has been retained by international development firm Domus One to manage the rental program for the opening of Eloquence Residences in North Miami. more
. . .
Developments Magazine,
September 2011: Inventory Control: Real TIme Lessons. By John Small. In today's shared ownership world, the lines that used to distinguish timeshare from the traditional hotel
hospitality model have blurred. Initially, that softening of distinction hinged on adapting the guest service model and reeducating team members more
. . .
Developments Magazine,
September 2011: Club Cala de Palmas: A Complete Financial & Operational Renovation. By Peter Gust. Imagine a timeshare property in the middle of the Caribbean in both physical and financial disrepair. Due to high owner maintenance fee delinquencies and overall poor financial performance, the resort does not have a reserve fund. more
. . .
Kona Reef Resort serves up the ‘Aloha’ spirit
SAN DIEGO – July 5th, 2011: Our resort profile this month takes us to Kailua-Kona, Hawaii, the beautiful location of Kona Reef Resort. We interviewed Peter Gust, vice president of resort operations for Tapestry Resorts, the hospitality management solutions company that provides resort management services to Kona Reef Resort’s timeshare operation, and Lauren Teranishi, general manager of Kona Reef Resort’s timeshare operation. more
. . .
Kona Reef Resort's Timeshare Operation
SAN DIEGO – June 5, 2011: Tapestry Resorts has announced Lauren Teranishi as the general manager for its
timeshare operation at the Kona Reef Resort in Kona, Hawaii. more
. . .
Interacting with Developers: June, 2011: By John Small. When working with developers on a vacation ownership property – whether it’s timeshare, fractional or mixed-use – one must understand their business, their objectives and motivations.
Developers want sales – real estate sales. more
. . .
Park Record.com - Park Plaza Resort is like family to Olachea: Janeth Olachea is the general manager of the Park Plaza Resort and a mother of two girls. She is also fighting her second battle against breast cancer. more
. . .
Carribean Property Magazine - Working Around the Islands, Part 1: By John Small Chairman of ResortCom International.
Having spent a great deal of my life working in many parts of the world in various disciplines and industries, I understand how difficult making the transition from one culture to another completely different culture and environment can be. more
. . .
ARDA April/May Developments Article: Park Plaza Resort's "Extreme Makeover" How do you transform a financially unstable resort property with high delinquency rates into a thriving, revenue-generating property with a long term maintenance plan and high customer satisfaction? It’s all about the management. more
. . .
Tapestry Resorts’ Janeth Olachea Receives Prestigious 2011 ARDA “Spirit of Hospitality” Awards
SAN DIEGO – April 1, 2011: At the 2011 ARDA Awards Gala last night, Janeth Olachea was honored with the coveted ARDA Circle of Excellence (ACE) “Spirit of Hospitality” Award or her “leadership, creativity, honesty, positive attitude and willingness to
"go the extra mile.’” more
. . .
Added Value Opportunities for HOA Boards. By John Small and Peter Gust. Working in the hospitality business for as many years as we have, it has always amazed us how complex yet simple the business of managing resorts can be. more
. . .
Perspective Magazine - Jan/Feb 2011: "Concierges Hold the Keys to Creating Golden, Priceless Moments” by John Small more
. . .
Resort Trades - Monday, November 22,
2010: Do Your Reservations Call Centers Measure Up?:
Service Metrics and Maximizing “Idle Time” by Ken Owens more
. . .
The Daily Transcript - Thursday,
September 30, 2010: Tapestry
Resorts CEO says S.D. has huge timeshare potential. John Small is chairman and CEO of Tapestry Resorts, based in Mission Valley.
more
. . . (PDF)
San Diego Business Journal - Monday,
September 20, 2010: John E. Small
is chairman and chief executive officer of Tapestry Resorts
and LaTour Hotels and Resorts — two of the world’s leading time-share resort/homeowners more . . .
Developments Magazine - Resort
Management in Focus:
Successful resort management
requires clarity and focus . . . Charlie Martin, Senior V.P.
Strategy and Performance Management Tapestry Resorts. more
. . .
San Diego - September, 2010 - Charlie
Martin, Tapestry Resorts Senior VP, Strategy & Performance
Management, suggested ways to thrive in the current economy,
making them consistent with your culture and core values more
on page 16 . . .
San Diego - May 13, 2010 - Tapestry
Resorts has announced the appointment of longtime travel
professional Ken Owens to the position of managing director
of Travel Escapes Club, Tapestry Resorts’ members only full-service
travel club. more . . .
ARDY Awards winners
at Tapestry Resorts (April 23rd, 2010) - This year
Tapestry Resorts is proud to announce that they had two employees
who earned Silver ARDY Awards: General Manager Janeth Olacea
of Park Plaza in Park City Utah and Front Desk Agent Jennifer
Laboy of Club Cala Resort in Boquerón Puerto Rico. more . . .
Tapestry Resorts - Is the New
Name for the Hospitality Management Division of ResortCom
International SAN DIEGO (March 9, 2010) – “We Listen,
We Deliver, We Guarantee It.” This is the impassioned tagline
of Tapestry Resorts, the newly consolidated, full-service hospitality
division of ResortCom International that was announced today
by ResortCom International Chairman John Small. more
. . .
John Small interview at the 2010 ARDA
Conference in Las Vegas
John Small, Chairman of ResortCom
International, Announces Tapestry Resorts
As Company’s
Newly Branded Hospitality Management Division Published March 9 , 2010 “We Listen, We Deliver,
We Guarantee It.” This is the impassioned tagline of Tapestry
Resorts, the newly consolidated, full-service hospitality division
of ResortCom International that was announced today by ResortCom
International Chairman John Small. more
. . .
ResortCom Launches Tapestry
Resorts PRESS RELEASE -- Hotels, 3/10/2010 8:14:29 AM SAN DIEGO
(March 9, 2010) - "We Listen, We Deliver, We Guarantee It." This
is the impassioned tagline of Tapestry Resorts, the newly consolidated,
full-service hospitality division of ResortCom International
that was announced today by ResortCom International Chairman
John Small. more
. . .
HotelWorldNetwork.com
ResortCom International launches
hospitality management division SAN DIEGO (March 10, 2010) – ResortCom International
launched Tapestry Resorts, the newly consolidated, full-service
hospitality division of the company. ResortCom International
Chairman John Small made the announcement. more
. . .
John Small, Chairman of ResortCom
International,
Announces Tapestry Resorts As Company’s
Newly Branded Hospitality Management Division SAN DIEGO (March 8, 2010) – “We Listen,
We Deliver, We Guarantee It.” This is the impassioned tagline
of Tapestry Resorts, the newly consolidated, full-service hospitality
division of ResortCom International that was announced today
by ResortCom International Chairman John Small. more
. . .
